Sub-processors
We engage a limited set of sub-processors to deliver the service. Each is assessed before engagement and bound by data protection terms. They process customer data only to perform the service on our instructions, and are contractually prohibited from using it for their own purposes, including model training. We give customers notice before engaging a new sub-processor.
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Amazon Web Services | Cloud hosting, storage, database, backup and identity | All platform data | United States |
| Microsoft Azure | Collaboration channel integration, and AI model inference where configured | Messages and content exchanged through connected channels | European Union / United States |
| Anthropic | Large language model inference for AI features | Prompt and context content submitted for the requested operation | United States |
| OpenAI | Large language model inference for AI features | Prompt and context content submitted for the requested operation | United States |
| Large language model inference for AI features | Prompt and context content submitted for the requested operation | United States | |
| Microsoft 365 | Nezzo's own email, document storage and identity | Correspondence and documents | European Union / United States |
| Atlassian | Issue and support ticket tracking | Ticket content, which may include customer data provided in a support request | United States |
Questions about a sub-processor? Contact security@nezzo.io.